Wednesday 23 May 2012

Communication: it's about Meeting Needs

Do you end up getting what you want when you communicate when you are feeling angry, frustrated, stressed or anxious?

Such emotions, without ownership, negatively impact whatever message you’re looking to get across, whether you are talking or listening.

How challenging is it to listen to and understand someone who you are angry or upset with? No matter what they say, you just don’t get them because you feel that they don’t get you. This results in mixed messaging and disconnection.

There’s no clarity or understanding in your message.

Relax the uncomfortable feeling - dissolve the anger, stress or frustration - and then observe how you communicate.

Immediately your communication comes from an entirely different space. If you feel relaxed and confident in yourself, as well as driven by a sense of clarity and purpose, then your communication comes from exactly the same place.

Whoever you’re communicating with has a better chance of feeling understood and you’re more likely to get your message across as well.

You can then work cooperatively to meet each others needs and get the results you’re looking for.

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